Return And Refund Policy

At The Pickers Daughter, we want you to be completely happy with your purchase. If something isn’t right, we’ve made our return process simple, fair, and transparent.

This policy applies to orders placed through thepickersdaughter.com. Items purchased in our East Peoria store are subject to our in-store return policy — please keep your receipt and visit us for assistance.

1. Return Timeframe

  • 30-Day Policy: You have 30 days from the date of delivery to initiate a return request.
  • Acceptance: We accept returns for both defective and non-defective products.
  • Expiration: If more than 30 days have passed since your item was delivered, we are unable to process a refund or exchange.

2. Return Eligibility & Conditions

For a return to be accepted, the product must meet these criteria:

  • Condition: The item must be new, unused, and in the same condition you received it.
  • Packaging: The product must be returned in its original packaging with all inserts included.
  • Proof of Purchase: A valid receipt or order confirmation is required to process any return.

3. Return Shipping Costs

  • Customer Responsibility: For all returns (including change of mind or incorrect size or color), the customer is responsible for arranging the return shipment and paying the return shipping cost. Original shipping charges are non-refundable.
  • Return Label: Customer’s responsibility.

4. Restocking Fee

  • No Hidden Charges: We do not charge a restocking fee. There is a $0 restocking fee on all returns.

5. How to Start a Return

To start a return by mail, please follow these steps:

  • Step 1 — Reach Out: Email support@thepickersdaughter.com with your order number and the reason for your return.
  • Step 2 — Get Authorization: Our customer support team will reply within 24 hours with detailed return instructions.
  • Step 3 — Ship It Back: Securely pack the item and mail it to our physical address: 125 E Washington St, East Peoria, IL 61611, United States.

6. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
  • Refund Method: Approved refunds are credited back to the original payment method.
  • Processing Time: Refunds are processed within 7 business days after the return is approved. Your bank or card issuer may require additional time to post the funds to your account.
  • Currency: All refunds are issued in US Dollars ($).

7. Exchanges and Cancellations

  • Exchanges: We accept exchanges. To exchange an item, return the original product following the steps above and place a new order.
  • Cancellations: If you need to cancel an order, please contact us within 24 hours of placing it. Once an order has been processed and handed to the carrier, it can no longer be canceled.

Contact Us

Business Name: The Pickers Daughter

Address: 125 E Washington St, East Peoria, IL 61611, United States

Phone: +1 309-267-9596

Email: support@thepickersdaughter.com

Customer Service Hours:
Tuesday–Friday: 10:00 AM – 4:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday–Monday: Closed

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